Refund policy
Refund Policy
All sales at Roxie's Scoops are final. Due to the mystery nature of our products, we are unable to offer returns, exchanges, or refunds once an order has been placed.
Damages and issues
Please inspect your order upon reception and contact us immediately if your item is damaged or if there is an issue with your order. You can reach us at and we will do our best to make it right.
Personalisation
Please ensure all personalisation details submitted at the time of ordering are correct. We are unable to make changes to personalisation once an order has been placed and dispatched.
Order cancellations
Once an order has been placed and payment confirmed, we are unable to cancel or amend your order.
Contact us
If you have any questions about your order, please contact us at .